– 当サロンをご利用にあたってのお願い

To all our reserved guests, to provide a comfortable stay during our treatment, we kindly seek for your understanding on our time management as below:

– About a cancellation

Regarding cancellation – If you would like to cancel your appointment, please let us know at least 24 hours in advance, otherwise a cancellation fee may be charged. This fee would be 50% of your total appointment price.
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Moreover, we advise you to arrive on time as stylists locate a set amount of time for your appointment to ensure that you receive the maximum service and care.
We thank you for your understanding.

– Appointment Rules

• If you will be running late from your scheduled appointment, please call us as early as possible.
• If you are 15 minutes late from your appointment time, we may not operate the “shampoo” or “massage” to shorten the treatment process.
• If you are 20 minutes late from your appointment time, we may not be able to do any treatment, and ask you to reschedule your appointment instead.
• In case we end up extending our operation time to finish your treatment due to your late show, we may charge for those extra time.
• For any last minute cancellation or no show, we may ask for the deposit on your next appointment, or may not take your bookings anymore.

– Information on our deposit

For any booking which requires more than 3 hours or more for treatment, we are asking all customers on deposit to be paid at the time of the appointment made.

If you need to cancel an appointment of which you have already paid a deposit, please be aware of the following conditions.

• Cancellation 48 hours before appointment: Full refund
• 24 hours before: Half refund
• On the day: No refund